Frequently Asked Questions

What geographic areas do you work in?
We work anywhere in the UK, Ireland and EU. Initially we’d like to spend some time within your business premises at first to understand how you work and how we can best work with you. Once we’ve built a working relationship – we can provide the majority of services remotely from our head office in North Wales. We make use of phone, e-mail, SharePoint and video conferencing in order to progress distant projects. We try to be as flexible as we can in order to avoid unnecessary travel costs.

Are there any tenders that you don’t or can’t work on?
Not really! We’ve got a very diverse range of experiences in our team so our advice to you is to contact us ASAP and ask the question first. We’ve worked on ALL types of tenders previously – so we’re always happy to hear from businesses from a variety of sectors including construction supply chains.

How do you charge for your services?
We’re always happy to discuss our pricing models with prospective clients as we appreciate that our customers come to us with a range of needs. Please contact us for more details and a tailor made quotation, bespoke to your business or project.

Do you offer a ‘no win, no fee’ deal?
There are so many variables involved in bids, tenders, proposals or funding applications. It’s impossible for us to guarantee that the tender process will be successful every time. We will ensure that we present and sign off the very best tender we can with all the tools at our disposal in partnership with you. Our history of success however is not something to be overlooked – we know how to write winning bids and we can prove that.  However, we can’t guarantee every one is a winner every time.  Be extremely wary of any company that claims otherwise...

What are your payment terms?
Depending on the nature of the project, our standard terms are 30 days from invoice date.  We reserve the right to charge an initial upfront fee for larger projects.  We'll confirm payment plans with you prior to commencing any work.

Can you help us deliver presentations?
Yes we can. We’re more than happy to provide a quote to help you present professionally if you are called to interview during a tender process. We’re very confident and comfortable in these situations and we’ll be happy to help you present yourselves in the right manner each time.

Can you help us with pricing?
Pricing is always a difficult area to get right – but we’re always happy to have an input into this side of the bid. Our recommendation will always be that you have to submit a price that you would be happy to do the work for. We never recommend to customers that they deliberately price lower than they think the job is worth. We’re always happy to bring our knowledge and experience to the table at this point to help you as much as we can. Ultimately, it is your business and your call.

I’ve seen a something to go for and I’ve heard you guys can help. What should I do?
Contact us IMMEDIATELY! Don’t delay! Tenders, bids, proposals and funding applications are very rarely quick to create. If you can get us as much information across as possible – we can then provide a quote and timescale to complete the job. Leaving tenders to the very last minute is very bad practice.

If we don’t have sufficient time to complete a bid on your behalf – then I’m afraid we’ll turn down the opportunity. We have both of our company reputations to think of and we’ve never put in a half-finished or rushed bid for the sake of it – and we never will.

We’ve put a PQQ/ITT/Funding application together – can we get an expert view on it?
Yes you can – and we’d be happy to do that for you. This is a cost efficient way of utilising our experience. We charge by the hour for our review service – and we’ll provide suggestions to you on how we think you can improve your submission. Note: please do not leave it till a few hours before it is due in to do this! The more time you give us to help – the better for all of us!

Can you provide trade references?
Yes. If you’d like to see our trade references then please contact us for more details and we’ll be happy to provide the information you need.

You’ll be seeing some of our most sensitive commercial information – can we trust you?
We’ll insist that an NDA (Non-disclosure Agreement) is signed and in place prior to any works being completed. We pride ourselves on being reliable, trustworthy and we want our customers to feel comfortable with us becoming an integral part of their business. We don’t disclose details of tenders to other companies at any time as all work done is commercially sensitive.

We take IT security very seriously and our files and documents are securely stored in the Cloud through SharePoint – as we use Office 365 for our daily business tasks.

In addition, we are also registered with the Information Commissioners Office (ICO) as a handler of private data under the terms of the Data Protection Act 1998 as you would expect.

We need some training - can you help?
Yes. We have our own bespoke training courses available for bid writing, tendering and funding proposals.  We provide more generic workshops for the Welsh Government and Millstream - but you can also receive the benefit of bespoke training and coaching for your own business and staff needs.  Costs are extremely competitive and this can provide excellent longer term value in terms of upskilling your existing workforce.

Do you have a question not answered above? 

Simply email us on or just give Jamie Edwards a call on 01978 280 152.  We'd be more than happy to hear from you.

"Jamie has provided great advice to our business across a range of subjects relating to tendering. His knowledge of the tendering process is second to none and he has massively improved our awareness of the processes involved."

Quote from - Simon Hughes, Director, Problast

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